If for any reason the customer is not satisfied with their purchase, unworn items can be returned for size/color change, store credit or refund within 15 days from the date of receipt of the goods, the shipping address and the following:
QUATTRO SAGIONI SNC Via Crispi, 10 41049 Sassuolo MO Italy
To request return authorization you must access the YOUR ACCOUNT section, enter your account details or email address and order number. Select the order and the items to be returned, and indicate the type of compensation desired.
Once the procedure has been completed, QUATTRO-STAGIONI.IT will send a confirmation via e-mail, containing the Return Authorization Number (R.A.N.), the shipping label and the instructions to be followed to return the goods.
The return shipment carried out with the courier indicated by QUATTRO-STAGIONI.IT will be FREE. If the return is sent back using a different courier, all costs will be borne by the customer.
The return shipment must take place within 15 days of receiving the order.
There are 3 types of compensation available:
It is possible to exchange only for a different size or a different color of the same item, if available.
The new item requested can be returned following the same procedure.
As soon as the return is received and processed, a code for the total value of the returned items will be sent to the customer, to be used for subsequent purchases. In the case of free Express shipping, the Store Credit amount will correspond to that of the returned products.
It can be used only once within 3 months from the time of return; cannot be combined with other vouchers; must be used entirely in an order of equal or greater value.
The refund will be made as soon as the return arrives at the QUATTRO-STAGIONI.IT warehouses and the items have been verified, in reference to (Legislative Decree 206/2005) refunds will be made within 2pm, for bank transfers they will be refunded to the bank account.
For orders paid by credit card, the refunded amount will be available to customers in approximately 10 days, and will in any case be visible on the next card statement.
The timing may vary slightly based on the banking circuit of the credit card used. For orders paid with Paypal or bank transfer the amount will be returned to the original account. The refund will be issued in the same currency as the original purchase.
Any differences in amounts due to exchange rate fluctuations cannot be refunded. Any cost originally incurred for shipping the order will be refunded to the customer only if all the items purchased are returned.
TERMS AND CONDITIONS
The items must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and have no marks of any kind.
Each item must be returned with all labels and tags attached, and including all original packaging and accessories (dustbags, hangers, coat covers, etc.) received with the order.
All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.
Swimsuits and underwear (bikinis, briefs, boxers, etc.) must be tried on over your personal underwear. Returns will be refused and sent back to the customer if the items show signs of use.
Products must be returned in the original packaging with the original accessories, components and artwork. They must also be packaged appropriately, in the same way they were received.
Returns must be sent inside the original box, which must be well sealed with adhesive tape. In the absence of our box, another suitable packaging can be used for shipping the items.
In the event that the customer receives defective goods, or that errors occur in shipments by QUATTRO-STAGIONI.IT, the customer is invited to immediately contact email@example.com. QUATTRO-STAGIONI.IT reserves the right to request photographic evidence before authorizing returns for defective goods and to bear the shipping costs for returning the goods to its premises.
QUATTRO-STAGIONI.IT reserves the right not to accept returns shipped with couriers other than the one indicated in the email with the return instructions if delivery involves additional costs for QUATTRO-STAGIONI.IT or requires collection from a branch of the courier itself.